Shipping policy

At ZulaFinds, we hunt down the internet’s most viral trends and deliver them straight to your door, anywhere in South Africa. Because we scout and curate a highly dynamic catalog of unique products, our fulfillment model is structured to ensure you get the best possible items at the right price.

By completing a purchase on our store, you agree to the shipping timelines and terms outlined below.

1. How Our Process Works

Our shipping workflow consists of two distinct stages: Processing and Transit.

  1. You Order: You checkout safely on our secure Shopify storefront.

  2. We Hand Over: We pick, pack, and securely transport your order to our third-party delivery company/courier hub. This handling phase typically takes 1 to 3 business days.

  3. Shipped to You: The courier company handles the final transit directly to your specified delivery address.

2. Shipping & Delivery Timelines

Because our items are high-demand and specially sourced, our standard transit timeline is slightly different than regular retail:

  • Delivery Frame: Packages are delivered within 8 to 15 business days from the date they are handed over to the courier company.

  • Business Days Only: This timeline strictly refers to Mondays through Fridays. It explicitly excludes weekends and South African public holidays.

  • Agreement: By checking out, you acknowledge and agree to this 8–15 business day delivery window (which satisfies Section 46 of the Electronic Communications and Transactions Act regarding agreed-upon digital delivery timelines).

3. Order Tracking

We know how exciting it is to wait for your new finds!

  • As soon as your package is scanned and registered into the delivery company's network, we will automatically send you a Shipment Confirmation email or SMS.

  • This notification will contain your active tracking number and a direct link so you can monitor your parcel's progress in real-time.

4. Shipping Rates

  • Shipping costs are calculated dynamically at checkout based on your delivery address and the size/weight of your order.

  • Any promotional offers (such as "Free Shipping over a certain amount") will be clearly applied on the checkout page if your order qualifies.

5. Important Delivery Conditions (Please Read)

To protect both parties and ensure a successful delivery, please take note of the following:

  • Physical Address Required: Our courier partners require a valid physical street address for all deliveries. We cannot deliver to P.O. Boxes or Postnet suites.

  • Availability: Deliveries take place during standard business hours (8:00 AM – 5:00 PM). Please ensure someone is available at your chosen address to accept and sign for the package.

  • Address Accuracy: ZulaFinds is not responsible for failed or delayed deliveries resulting from incomplete or incorrect shipping details provided at checkout. If a parcel must be re-routed or re-delivered due to an error on your part, any additional courier fees will be billed to the customer.

6. Unforeseen Delays & Damaged Shipments

  • Logistical Delays: While we make every effort to ensure your package arrives within the 15-business-day limit, unexpected occurrences like severe weather, courier backlogs, or logistics bottlenecks can occasionally happen. If your order is significantly delayed, we will contact you directly to keep you informed.

  • Damaged Items: If your package arrives visibly damaged or open, please take photos immediately and contact our support desk within 48 hours of delivery. We will handle the courier investigation and arrange a replacement or refund for you.

Need Help Tracking Your Package?

If you have any questions regarding your shipment or need to update your details before dispatch, get in touch with our team at: support@zulafinds.co.za